While LilysOnline will take every effort to ensure that all its products are up to the highest level of standards and that no defective product(s) are shipped to its clients, defects can go undetected or occur during transport. 

Please ensure you keep proof of purchase and the original packaging should you in the unlikely instance need to return any product(s). 

Should you wish to exchange or return the product(s) for a refund please retain the original packaging and do not open or use the product(s) and contact LilysOnline by call/whatsapp on 076 462 1056 or email lily@lilysonline.co.za

If your purchased product(s) had a voucher redeemed against the purchase, and you wish to return the product(s), the voucher will be refunded or credited to your account and the rand value will be refunded to the original payment method where possible unless if an alternative has been explicitly arranged in writing with LilysOnline. 

Exclusions

Under no circumstances may you return product(s) that have been repaired, incorporated or added to, altered or damaged/broken due to a use other than specified by the website or product manufacturer.

Returns procedure

  • Notify LilysOnline via whatsapp on 076 462 0156 or email lily@lilysonline.co.za and include images and a detailed description of the reason for a return or refund.
  • Specify if you would like to exchange or would like a refund or store credit.
  • Pack product(s) and their original packaging into a box.
  • Our courier will arrange to collect the box at an arranged time. 

Reserved rights

LilysOnline reserve the right, in the interest of fraud prevention, to refund or cancel any orders with notice given to the buyer. 

LilysOnline reserve the right, in the interest of suspicion or abuse of it’s return policy to deny a refund or exchange of product(s).