Frequently Asked Questions

Here are some frequently asked questions that may help you, but we’d love to hear from you as well, please feel free to pop us a message whenever you like

What are the delivery charges for orders from the Online Shop?

For deliveries within the Cape Town area, there is a R75.00 delivery fee for all orders unless you have a free shipping voucher or wish to collect from us at LilysOnline Headquaters in Big Bay, Cape Town. 

Why shop at LilysOnline?

LilysOnline is a local, family run business run by Fiona Fitzpatrick.

LilysOnline is inspired by two lovable hounds, Lily and Sirius. At our headquarters you will find our two bosses, namely Bailey, the golden retriever and Guinness a Great Dane cross who quality check and control our orders.

Our animals mean the world to us and we spend our lives making sure they have the best we can possibly offer. We’re passionate about sharing our love and passion with all the other animal crazy humans out there. You can trust that ourselves and our friends and family have tried and tested all the products here, offering only the best for you and your fur kids. 

Will you deliver on weekends?

When you sign up to our LilysOnline family, we will remind you well within time that your food is about to run out, allowing us to avoid those emergency weekend deliveries. Although, we will always try to accommodate you if weekend deliveries are your only option. We are very communitive on Whatsapp, so don’t be shy – pop us a message.

Do I receive an invoice for my order?

Yes. Once you have placed your order Lily will send you an email with your invoice and breakdown of your shop. 

Will you deliver outside of the Western Cape?

We can facilitate deliveries throughout South Africa using our delivery courier partners at a flat shipping rate to your door! Any orders outside of the Western Cape will carry a R147.00 shipping fee, so please bear this in mind when you are ordering.

Send us an email

Feel free to reach out to us on the following channels.

Email : lily [AT] lilysonline.co.za

Call or Whatsapp : +27 73 016 7911

Feel free to reach out at any time and we will aim to be in touch with you as soon as possible.